At Kizos, we value the privacy and security of your personal information. The purpose of this privacy policy is to inform you about how we collect, use and protect your information when you visit our site and make purchases.

1. Personal data

What is personal data?

Personal data is any information that directly or indirectly identifies an individual. This may include, for example, your surname, first name, postal address, telephone number, e-mail address or IP address.

When do we collect your data?

We collect your personal data when :

• You are browsing our website www.plancheskizos.com;
• Create a customer account or place an order;
• Subscribe to our newsletter or take part in our events.

We always inform you of the mandatory or optional nature of the data collected, as well as the purposes for which it is collected.

2. Data controller

Your data is collected by Kizos, which acts as the data controller. We ensure that your data is protected in accordance with current regulations, in particular the General Data Protection Regulation (RGPD).

3. Data processing purposes

Your personal data is collected for the following purposes:

• Manage your customer account: create, manage orders and track deliveries;
• Order fulfillment: management of payments, deliveries, returns and refunds;
• Commercial prospecting: sending personalized offers or newsletters if you have given your consent;
• Improvement of our site and services: statistical studies and analysis of your purchasing habits to better meet your expectations.

4. Recipients of personal data

The data collected is intended for internal use at Kizos and, where applicable, to our service providers for order processing (delivery, payment, etc.). We do not sell or share your personal data with third parties without your explicit consent, except to meet legal obligations.

5. Data retention period

Your personal data will be kept for a period of 3 years from the date of your last contact with us. This period may be extended to meet specific legal obligations or for justified reasons.

6. Security and confidentiality

We implement all technical and organizational measures necessary to guarantee the security of your personal data and to prevent any unauthorized access, modification or disclosure of such data.

7. Cookies

What is a cookie?

Cookies are text files deposited on your device when you visit our site. They enable us to store information about your browsing habits and provide you with a personalized experience.

Types of cookies used :

• Functional cookies: essential for site navigation and operation;
• Analytical cookies: enable us to improve the user experience by analyzing visits and user actions;
• Advertising cookies: enable us to offer you targeted advertising based on your centers of interest.

Cookie lifetime :

Cookies are stored for a maximum of 13 months. You can manage them via your browser settings.

Your rights

In accordance with the GDPR, you have several rights regarding your personal data:

• Right of access: you can request access to your data;
• Right of rectification: you can correct inaccurate information;
• Right of deletion: you may request the deletion of your data under certain conditions;
• Right to portability: you can ask to receive your data in a structured and readable format;
• Right to object: you may object to the processing of your data for commercial purposes.

To exercise these rights, please contact us at the following address: [email protected].

Changes to the privacy policy

We reserve the right to change this privacy policy at any time. Any changes will be posted on this page. We encourage you to periodically review our policy to stay informed about how we are protecting your information.